Loox
Photo and video reviews, referrals and UGC for Shopify, with AI that surfaces your most persuasive reviews
Loox remains the go-to visual review app for Shopify; if your product looks better in customers' hands than in your photos, start here.
Best for: Shopify fashion, beauty and lifestyle brands where customer photos sell the product.
About Loox
Loox collects visual reviews with smartly timed requests and incentives, displays them in widgets from homepage to checkout, and uses AI to sort the best reviews first, highlight persuasive phrases and translate reviews for international shoppers. It also turns customers into referrers and can gift products to a vetted creator community for video reviews. Used by 130,000+ Shopify brands; free to start, with a partner program.
Key features
- Photo and video review collection with timed requests and incentives
- On-brand review widgets across the store
- AI review sorting, highlighting and translation
- Referral program
- Gifted video reviews from a vetted creator community
Pros & cons
Pros
- Category leader for visual reviews on Shopify
- Free to start
- Referrals and UGC in the same app
Cons
- Shopify only
- Higher tiers needed for video and AI features
- Incentivized reviews need clear disclosure
Supported platforms
Compare Loox head-to-head
See how Loox stacks up against the other leading customer service tools on price, platforms and features.
loox.app
- Category
- Customer Service
- Pricing
- Free to start; paid plans in-app
- Free trial
- Yes
- Affiliate program
- Direct
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Loox FAQ
How much does Loox cost?
Loox pricing: Free to start; paid plans in-app. A free trial or free plan is available.
Does Loox work with Shopify, DTC?
Yes. Loox supports Shopify, DTC.
Does Loox have a free trial?
Yes — Loox offers a free trial or free plan so you can test it before paying.
Who is Loox best for?
Shopify fashion, beauty and lifestyle brands where customer photos sell the product.
What are the best Loox alternatives?
Top customer service alternatives to Loox include Yotpo, Tidio, Gorgias.
Pairs well with Loox
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