Loox vs Tidio
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
Photo and video reviews, referrals and UGC for Shopify, with AI that surfaces your most persuasive reviews
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify DTC | Shopify WooCommerce DTC |
| Pricing | Free to start; paid plans in-app | Free plan; paid from $29/mo, Lyro AI add-on available |
| Free trial | Yes | Yes |
| Affiliate program | Direct | Direct |
| ROI | Put customer photos and videos where shoppers decide, and let the strongest ones lead. | Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases. |
Which should you choose?
Shopify fashion, beauty and lifestyle brands where customer photos sell the product.
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
Loox
Pros
- Category leader for visual reviews on Shopify
- Free to start
- Referrals and UGC in the same app
Cons
- Shopify only
- Higher tiers needed for video and AI features
- Incentivized reviews need clear disclosure
Tidio
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
AI helpdesk built for ecommerce with deep Shopify and order context
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit