Gorgias
AI helpdesk built for ecommerce with deep Shopify and order context
The default helpdesk for serious Shopify brands thanks to native order actions and AI, though watch the per-ticket pricing as volume scales.
Best for: Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
About Gorgias
Gorgias is a customer support helpdesk purpose-built for ecommerce, unifying email, chat, social, SMS, and voice into one inbox with native Shopify, Magento, and BigCommerce data. Its AI Agent autonomously resolves common tickets and lets agents edit, refund, or cancel orders without leaving the conversation. It's a go-to for DTC and Shopify brands scaling support.
Key features
- Ecommerce-native helpdesk with deep Shopify, Magento, BigCommerce data
- Unified inbox for email, chat, SMS, social, and voice
- AI Agent that autonomously resolves common tickets
- Edit, refund, or cancel orders directly inside a conversation
- Macros, automation rules, and revenue-from-support tracking
Pros & cons
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Supported platforms
gorgias.com
- Category
- Customer Service
- Pricing
- Free trial; paid from $10/mo, scales by ticket volume
- Free trial
- Yes
- Affiliate program
- PartnerStack
Gorgias FAQ
How much does Gorgias cost?
Gorgias pricing: Free trial; paid from $10/mo, scales by ticket volume. A free trial or free plan is available.
Does Gorgias work with Shopify, WooCommerce, DTC?
Yes. Gorgias supports Shopify, WooCommerce, DTC.
Does Gorgias have a free trial?
Yes — Gorgias offers a free trial or free plan so you can test it before paying.
Who is Gorgias best for?
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
What are the best Gorgias alternatives?
Top customer service alternatives to Gorgias include Yotpo, Tidio, Zoho Desk.
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