Tidio
Live chat and Lyro AI chatbot for small and growing online stores
A friendly, affordable entry into live chat and AI support, though Lyro usage costs and shallow order context show as you grow.
Best for: Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
About Tidio
Tidio combines live chat, ticketing, and its Lyro AI chatbot to answer customer questions automatically across web, Messenger, and Instagram. It plugs into Shopify, WooCommerce, and other storefronts with a quick install. Small and mid-size ecommerce sellers use it to capture leads and handle support without a large team.
Key features
- Live chat across web, Messenger, and Instagram
- Lyro AI chatbot that auto-answers common questions
- Ticketing and shared inbox for small teams
- Quick Shopify and WooCommerce install
- Lead capture and visitor targeting flows
Pros & cons
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
Supported platforms
tidio.com
- Category
- Customer Service
- Pricing
- Free plan; paid from $29/mo, Lyro AI add-on available
- Free trial
- Yes
- Affiliate program
- Direct
Tidio FAQ
How much does Tidio cost?
Tidio pricing: Free plan; paid from $29/mo, Lyro AI add-on available. A free trial or free plan is available.
Does Tidio work with Shopify, WooCommerce, DTC?
Yes. Tidio supports Shopify, WooCommerce, DTC.
Does Tidio have a free trial?
Yes — Tidio offers a free trial or free plan so you can test it before paying.
Who is Tidio best for?
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
What are the best Tidio alternatives?
Top customer service alternatives to Tidio include Yotpo, Gorgias, Zoho Desk.
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