Loox vs Nector
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
Photo and video reviews, referrals and UGC for Shopify, with AI that surfaces your most persuasive reviews
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
| Category | Customer Service | Email & SMS |
|---|---|---|
| Platforms | Shopify DTC | Shopify WooCommerce DTC |
| Pricing | Free to start; paid plans in-app | Free plan; paid from $49/mo |
| Free trial | Yes | Yes |
| Affiliate program | Direct | Direct |
| ROI | Put customer photos and videos where shoppers decide, and let the strongest ones lead. | Replace separate loyalty, referral and review apps with one retention stack. |
Which should you choose?
Shopify fashion, beauty and lifestyle brands where customer photos sell the product.
Growing brands that want loyalty, referrals and reviews without stitching three apps together.
Loox
Pros
- Category leader for visual reviews on Shopify
- Free to start
- Referrals and UGC in the same app
Cons
- Shopify only
- Higher tiers needed for video and AI features
- Incentivized reviews need clear disclosure
Nector
Pros
- Four retention tools in one
- Free plan
- Strong presence in India, US and UK
Cons
- Each module is lighter than best-in-class single apps
- Brand recognition lower in the US
- Memberships need careful pricing
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
AI helpdesk built for ecommerce with deep Shopify and order context
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit