Kommo
AI-powered messenger-based CRM for sales and messaging automation
A capable messenger-first CRM with AI automation that fits chat-driven sales teams; best for brands whose customers live in WhatsApp and Instagram rather than email.
Best for: Social-commerce and DTC sellers who sell and support customers primarily through messaging apps.
About Kommo
Kommo is an AI-powered, messenger-based CRM built to sell across WhatsApp, Instagram, TikTok, Telegram, and Facebook from one place. It automates conversations and sales flows while keeping a unified customer pipeline.
Key features
- Unified inbox for WhatsApp, Instagram, TikTok, Telegram, Facebook
- AI-assisted conversation and sales flow automation
- Sales pipeline and CRM management
- Meta-verified messaging integrations
Pros & cons
Pros
- Strong multi-channel messenger coverage
- 14-day free trial with full access, no card required
- Combines CRM with conversational selling
Cons
- More of a sales CRM than a dedicated support tool
- Per-channel setup and API approvals can add friction
- Full pricing not shown on the landing page
Supported platforms
See the rankings
kommo.com
- Category
- Customer Service
- Pricing
- 14-day free trial
- Free trial
- Yes
- Affiliate program
- —
Kommo FAQ
How much does Kommo cost?
Kommo pricing: 14-day free trial. A free trial or free plan is available.
Does Kommo work with DTC?
Yes. Kommo supports DTC.
Does Kommo have a free trial?
Yes — Kommo offers a free trial or free plan so you can test it before paying.
Who is Kommo best for?
Social-commerce and DTC sellers who sell and support customers primarily through messaging apps.
What are the best Kommo alternatives?
Top customer service alternatives to Kommo include Yotpo, Tidio, Gorgias.
Pairs well with Kommo
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