Kommo vs Tidio
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | DTC | Shopify WooCommerce DTC |
| Pricing | 14-day free trial | Free plan; paid from $29/mo, Lyro AI add-on available |
| Free trial | Yes | Yes |
| Affiliate program | — | Direct |
| ROI | Centralize and automate messenger conversations across channels so leads are followed up faster and more deals close. | Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases. |
Which should you choose?
Social-commerce and DTC sellers who sell and support customers primarily through messaging apps.
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
Kommo
Pros
- Strong multi-channel messenger coverage
- 14-day free trial with full access, no card required
- Combines CRM with conversational selling
Cons
- More of a sales CRM than a dedicated support tool
- Per-channel setup and API approvals can add friction
- Full pricing not shown on the landing page
Tidio
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
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