Gorgias vs Kommo
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | 14-day free trial |
| Free trial | Yes | Yes |
| Affiliate program | PartnerStack | — |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Centralize and automate messenger conversations across channels so leads are followed up faster and more deals close. |
Which should you choose?
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Social-commerce and DTC sellers who sell and support customers primarily through messaging apps.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Kommo
Pros
- Strong multi-channel messenger coverage
- 14-day free trial with full access, no card required
- Combines CRM with conversational selling
Cons
- More of a sales CRM than a dedicated support tool
- Per-channel setup and API approvals can add friction
- Full pricing not shown on the landing page
Other tools to consider
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Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit