Wati
WhatsApp Business API platform with shared team inbox and chatbots
A strong WhatsApp-centric support and commerce platform; ideal if WhatsApp is your primary channel, less so if you need broad multichannel coverage.
Best for: Stores in WhatsApp-first markets that need to manage support and order queries on WhatsApp with a real team inbox.
About Wati
Wati is a WhatsApp Business API solution offering a shared team inbox, no-code chatbots, and broadcast messaging. Its KnowBot AI answers customer questions on WhatsApp, making it a support and conversational-commerce tool for stores with WhatsApp-heavy audiences.
Key features
- Official WhatsApp Business API access
- Shared team inbox with assignment and labels
- No-code chatbot builder
- AI bot (KnowBot) answering from your content
- Broadcast and template message campaigns
- Shopify and WooCommerce integrations
Pros & cons
Pros
- Purpose-built for WhatsApp support at scale
- Combines support inbox with marketing broadcasts
- No-code automation is accessible
Cons
- WhatsApp conversation fees are separate from the plan
- Focused on WhatsApp rather than full omnichannel
- AI answers depend on quality of your content base
Supported platforms
Compare Wati head-to-head
See how Wati stacks up against the other leading customer service tools on price, platforms and features.
Wati FAQ
How much does Wati cost?
Wati pricing: From $49/mo. A free trial or free plan is available.
Does Wati work with Shopify, WooCommerce, DTC?
Yes. Wati supports Shopify, WooCommerce, DTC.
Does Wati have a free trial?
Yes — Wati offers a free trial or free plan so you can test it before paying.
Who is Wati best for?
Stores in WhatsApp-first markets that need to manage support and order queries on WhatsApp with a real team inbox.
What are the best Wati alternatives?
Top customer service alternatives to Wati include Yotpo, Tidio, Gorgias.
Pairs well with Wati
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