Twig
Sera, an AI front desk that answers, qualifies, and books across chat, email, and voice.
Twig's Sera is a capable, fast-to-deploy AI front desk for inbound chat, email, and voice, though it is pitched as a general receptionist rather than a purpose-built e-commerce support tool.
Best for: Small businesses and DTC brands that want a single AI agent to answer and qualify inbound chat, email, and calls around the clock.
About Twig
Twig provides Sera, an AI agent that answers inbound calls, chats, and emails 24/7, qualifying leads and booking appointments. It resolves common inquiries on its own without a human in the loop and writes back to connected systems like a CRM and calendar.
Key features
- AI agent (Sera) that handles chat, email, and voice in one place
- Answers and resolves inquiries autonomously with no human in the loop
- Qualifies leads and books appointments 24/7
- Trains on your website and docs during a self-serve setup
- Writes to connected systems like CRM and calendar
- SOC 2 Type II compliant
Pros & cons
Pros
- Self-serve setup with no sales call required, live in about 30 minutes
- Covers multiple channels (chat, email, voice) with a single agent
- Start free with no credit card
Cons
- Positioned as a general front desk rather than an e-commerce-specific tool
- No native Shopify/Amazon storefront integrations shown on the page
- Entry price of $99/mo may be steep for very small stores
Supported platforms
See the rankings
Twig FAQ
How much does Twig cost?
Twig pricing: From $99/mo. A free trial or free plan is available.
Does Twig work with DTC?
Yes. Twig supports DTC.
Does Twig have a free trial?
Yes — Twig offers a free trial or free plan so you can test it before paying.
Who is Twig best for?
Small businesses and DTC brands that want a single AI agent to answer and qualify inbound chat, email, and calls around the clock.
What are the best Twig alternatives?
Top customer service alternatives to Twig include Yotpo, Tidio, Gorgias.
Pairs well with Twig
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