LiveAgent
AI-powered help desk with chatbot, live chat, ticketing and call center
A mature, feature-rich help desk with solid AI automation and fair entry pricing; ideal for teams wanting chat, ticketing, and call center in one tool.
Best for: Support teams that want a full multichannel help desk with AI assistance at a per-agent price.
About LiveAgent
LiveAgent is an all-in-one help desk platform combining AI chatbot, live chat, ticketing, and a call center in one dashboard. Its built-in AI can automate up to 75% of conversations across email, chat, phone, and social channels.
Key features
- AI chatbot resolving inquiries 24/7 in 100+ languages
- AI Answer Composer and Answer Improver for agents
- Unified inbox for email, chat, phone, and social
- Ticketing, knowledge base, and customer portal
- 175+ features and 200+ integrations
Pros & cons
Pros
- Broad multichannel coverage in one platform
- Affordable entry tier and 30-day free trial
- Large feature set and many integrations
Cons
- Priced per agent, so costs scale with team size
- Many features can mean a steeper learning curve
- General help desk, not e-commerce-specific
Supported platforms
liveagent.com
- Category
- Customer Service
- Pricing
- From $15/agent/mo
- Free trial
- Yes
- Affiliate program
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LiveAgent FAQ
How much does LiveAgent cost?
LiveAgent pricing: From $15/agent/mo. A free trial or free plan is available.
Does LiveAgent work with Shopify, WooCommerce, DTC?
Yes. LiveAgent supports Shopify, WooCommerce, DTC.
Does LiveAgent have a free trial?
Yes — LiveAgent offers a free trial or free plan so you can test it before paying.
Who is LiveAgent best for?
Support teams that want a full multichannel help desk with AI assistance at a per-agent price.
What are the best LiveAgent alternatives?
Top customer service alternatives to LiveAgent include Yotpo, Tidio, Gorgias.
Pairs well with LiveAgent
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