Gorgias vs LiveAgent
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | From $15/agent/mo |
| Free trial | Yes | Yes |
| Affiliate program | PartnerStack | — |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Unifies every support channel into one inbox and automates up to 75% of conversations with AI, reducing missed chats and per-ticket effort. |
Which should you choose?
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Support teams that want a full multichannel help desk with AI assistance at a per-agent price.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
LiveAgent
Pros
- Broad multichannel coverage in one platform
- Affordable entry tier and 30-day free trial
- Large feature set and many integrations
Cons
- Priced per agent, so costs scale with team size
- Many features can mean a steeper learning curve
- General help desk, not e-commerce-specific
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit