Hiver
Gmail-based shared inbox and helpdesk with AI for support teams
A practical shared-inbox helpdesk with solid AI assist; ideal when you want structure without abandoning Gmail, but it is not a deep automation platform.
Best for: Small ecommerce and DTC teams that want a real helpdesk layered onto the Gmail they already use.
About Hiver
Hiver turns Gmail and Outlook into a multichannel helpdesk with shared inboxes, collision detection, and SLA tracking. Its AI features draft replies, summarize threads, and suggest responses so small ecommerce support teams can work from email they already know.
Key features
- Shared inboxes inside Gmail/Outlook with assignment and status
- Collision alerts to prevent duplicate replies
- AI reply drafting and thread summarization
- SLA tracking and round-robin assignment
- Analytics on response and resolution time
- Live chat, WhatsApp, and knowledge base add-ons
Pros & cons
Pros
- Near-zero learning curve for Gmail-native teams
- Good fit for small-to-mid support volumes
- Multichannel without leaving the inbox
Cons
- Per-user pricing adds up for larger teams
- Less deep automation than dedicated ecommerce helpdesks
- Best value is tied to Google Workspace/Outlook
Supported platforms
Compare Hiver head-to-head
See how Hiver stacks up against the other leading customer service tools on price, platforms and features.
hiverhq.com
- Category
- Customer Service
- Pricing
- From $19/user/mo
- Free trial
- Yes
- Affiliate program
- —
Hiver FAQ
How much does Hiver cost?
Hiver pricing: From $19/user/mo. A free trial or free plan is available.
Does Hiver work with Shopify, DTC, WooCommerce?
Yes. Hiver supports Shopify, DTC, WooCommerce.
Does Hiver have a free trial?
Yes — Hiver offers a free trial or free plan so you can test it before paying.
Who is Hiver best for?
Small ecommerce and DTC teams that want a real helpdesk layered onto the Gmail they already use.
What are the best Hiver alternatives?
Top customer service alternatives to Hiver include Yotpo, Tidio, Gorgias.
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