Gorgias vs Hiver
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify DTC WooCommerce |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | From $19/user/mo |
| Free trial | Yes | Yes |
| Affiliate program | PartnerStack | — |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Lets a lean DTC team manage support@ from inside Gmail without moving to a separate ticketing UI. |
Which should you choose?
Gorgias
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Hiver
Small ecommerce and DTC teams that want a real helpdesk layered onto the Gmail they already use.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Hiver
Pros
- Near-zero learning curve for Gmail-native teams
- Good fit for small-to-mid support volumes
- Multichannel without leaving the inbox
Cons
- Per-user pricing adds up for larger teams
- Less deep automation than dedicated ecommerce helpdesks
- Best value is tied to Google Workspace/Outlook
Other tools to consider
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Free plan; paid from $79/mo
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Affiliate
Live chat and Lyro AI chatbot for small and growing online stores
Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases.
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Free plan; paid from $29/mo, Lyro AI add-on available
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Lets a brand run email campaigns, generate content, and engage customers from one platform instead of stitching together separate point tools.
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Free plan available
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Budget-friendly omnichannel helpdesk with Zia AI for small ecommerce teams
Centralizes email, chat, and social tickets at one of the lowest per-agent prices, saving small teams thousands versus enterprise suites.
🛍️ Shopify🧩 WooCommerce🚀 DTC / Own Store
Free plan for 3 agents; paid from $14/agent/mo (billed annually)
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Affiliate
No-code setup in seconds. We are the number one rated customer survey and Shopify post pur
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Free plan available
Free trial
Affiliate
Enterprise-grade AI customer service across every support channel
AI agents resolve up to 80% of common requests, reducing per-ticket handling cost.
🛍️ Shopify📦 Amazon🧩 WooCommerce🚀 DTC / Own Store
Free trial; paid from $19/agent/mo
Free trial
Affiliate