Chatra vs Consio
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
Simple live chat, chatbots, email and social messaging for online stores, now part of Brevo
AI phone platform for Shopify: AI voice agents on inbound calls and a power dialer for outbound
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify DTC |
| Pricing | Free plan; paid plans available | From $60/mo + usage |
| Free trial | Yes | No |
| Affiliate program | Direct | PartnerStack |
| ROI | Talk to shoppers while they're deciding, without paying for a full helpdesk. | Answer every store call with AI and call back abandoned carts at scale. |
Which should you choose?
Small online stores that want friendly live chat on day one.
Shopify brands with high-ticket or considered purchases where customers still call.
Chatra
Pros
- Very easy setup
- Free plan for small stores
- Pairs naturally with Brevo email/SMS
Cons
- Basic AI compared with newer agent platforms
- Fewer e-commerce actions than Gorgias-type helpdesks
- Future roadmap tied to Brevo
Consio
Pros
- Phone support is rare among Shopify tools
- Transparent per-minute pricing
- Proven cart-recovery use case
Cons
- Usage costs add up with call volume
- Voice AI needs careful scripting
- Shopify only
Other tools to consider
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Live chat and Lyro AI chatbot for small and growing online stores
AI helpdesk built for ecommerce with deep Shopify and order context
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast