tawk.to vs Zigpoll Customer Surveys
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
Zigpoll Customer Surveys
Visit siteNo-code setup in seconds. We are the number one rated customer survey and Shopify post pur
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify |
| Pricing | Free forever; pay only to remove branding ($19/mo) or hire agents | Free plan available |
| Free trial | No | Yes |
| Affiliate program | Direct | Direct |
| ROI | Adds live chat to a store for $0/mo, replacing paid chat widgets that start around $20-$50 per month. | — |
Which should you choose?
tawk.to
Bootstrapped and early-stage sellers who want live chat and basic ticketing at zero software cost.
Zigpoll Customer Surveys
A solid customer service option for sellers.
tawk.to
Pros
- Genuinely free core product with no agent limits
- Quick install on Shopify, WooCommerce, or custom sites
- Includes ticketing and knowledge base beyond just chat
Cons
- No native AI deflection or ecommerce order context
- tawk.to branding unless you pay the monthly removal fee
- Reporting and automation are basic versus paid helpdesks
Zigpoll Customer Surveys
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Automated review collection grows ratings volume and lifts on-site conversion with social proof.
🛍️ Shopify🧩 WooCommerce🚀 DTC / Own Store
Free plan; paid from $79/mo
Free trial
Affiliate
Live chat and Lyro AI chatbot for small and growing online stores
Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases.
🛍️ Shopify🧩 WooCommerce🚀 DTC / Own Store
Free plan; paid from $29/mo, Lyro AI add-on available
Free trial
Affiliate
AI helpdesk built for ecommerce with deep Shopify and order context
Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours.
🛍️ Shopify🧩 WooCommerce🚀 DTC / Own Store
Free trial; paid from $10/mo, scales by ticket volume
Free trial
Affiliate
A unified AI suite for marketing, sales, and customer support
Lets a brand run email campaigns, generate content, and engage customers from one platform instead of stitching together separate point tools.
🚀 DTC / Own Store🛍️ Shopify
Free plan available
Free trial
Affiliate
Budget-friendly omnichannel helpdesk with Zia AI for small ecommerce teams
Centralizes email, chat, and social tickets at one of the lowest per-agent prices, saving small teams thousands versus enterprise suites.
🛍️ Shopify🧩 WooCommerce🚀 DTC / Own Store
Free plan for 3 agents; paid from $14/agent/mo (billed annually)
Free trial
Affiliate
Enterprise-grade AI customer service across every support channel
AI agents resolve up to 80% of common requests, reducing per-ticket handling cost.
🛍️ Shopify📦 Amazon🧩 WooCommerce🚀 DTC / Own Store
Free trial; paid from $19/agent/mo
Free trial
Affiliate