tawk.to
100% free live chat and ticketing widget for online stores
Unbeatable for adding free live chat to a store, but expect to graduate to a paid helpdesk once you need AI and order context.
Best for: Bootstrapped and early-stage sellers who want live chat and basic ticketing at zero software cost.
About tawk.to
tawk.to is a free live chat, ticketing, and knowledge base tool that installs on any Shopify, WooCommerce, or custom storefront with a snippet of code. The core product is permanently free, with optional paid add-ons for branding removal and hired chat agents. Bootstrapped and early-stage sellers use it to add live support chat at zero software cost.
Key features
- Free live chat widget for any storefront
- Built-in ticketing and shared inbox
- Knowledge base for self-service
- Visitor monitoring and canned shortcuts
- Optional paid hired chat agents and branding removal
Pros & cons
Pros
- Genuinely free core product with no agent limits
- Quick install on Shopify, WooCommerce, or custom sites
- Includes ticketing and knowledge base beyond just chat
Cons
- No native AI deflection or ecommerce order context
- tawk.to branding unless you pay the monthly removal fee
- Reporting and automation are basic versus paid helpdesks
Supported platforms
Compare tawk.to head-to-head
See how tawk.to stacks up against the other leading customer service tools on price, platforms and features.
tawk.to
- Category
- Customer Service
- Pricing
- Free forever; pay only to remove branding ($19/mo) or hire agents
- Free trial
- No
- Affiliate program
- Direct
tawk.to FAQ
How much does tawk.to cost?
tawk.to pricing: Free forever; pay only to remove branding ($19/mo) or hire agents.
Does tawk.to work with Shopify, WooCommerce, DTC?
Yes. tawk.to supports Shopify, WooCommerce, DTC.
Does tawk.to have a free trial?
tawk.to does not advertise a free trial; check their site for current offers.
Who is tawk.to best for?
Bootstrapped and early-stage sellers who want live chat and basic ticketing at zero software cost.
What are the best tawk.to alternatives?
Top customer service alternatives to tawk.to include Yotpo, Tidio, Gorgias.
Pairs well with tawk.to
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