Smartsupp
Live chat and AI shopping assistant chatbot for online stores
An ecommerce-friendly live chat with a genuine AI shopping assistant; great for conversion-focused stores, with deeper features gated to paid plans.
Best for: Small and mid-size online stores wanting live chat plus an AI assistant that helps shoppers buy.
About Smartsupp
Smartsupp is a live chat and chatbot tool for ecommerce that includes an AI shopping assistant (Mira) to answer product questions and guide buyers. It combines real-time chat, automated bots, and visitor insights to support conversions and service.
Key features
- Live chat with visitor tracking
- AI shopping assistant (Mira) for product Q&A
- Automated chatbots and lead capture
- Shopify and WooCommerce integrations
- Mobile apps for agents
- Conversation analytics
Pros & cons
Pros
- Built with ecommerce conversions in mind
- Free tier to get started
- Easy setup on major platforms
Cons
- Advanced AI features require paid plans
- Primarily web-chat focused
- Reporting is basic on lower tiers
Supported platforms
Compare Smartsupp head-to-head
See how Smartsupp stacks up against the other leading customer service tools on price, platforms and features.
smartsupp.com
- Category
- Customer Service
- Pricing
- Free plan available
- Free trial
- Yes
- Affiliate program
- —
Smartsupp FAQ
How much does Smartsupp cost?
Smartsupp pricing: Free plan available. A free trial or free plan is available.
Does Smartsupp work with Shopify, WooCommerce, DTC?
Yes. Smartsupp supports Shopify, WooCommerce, DTC.
Does Smartsupp have a free trial?
Yes — Smartsupp offers a free trial or free plan so you can test it before paying.
Who is Smartsupp best for?
Small and mid-size online stores wanting live chat plus an AI assistant that helps shoppers buy.
What are the best Smartsupp alternatives?
Top customer service alternatives to Smartsupp include Yotpo, Tidio, Gorgias.
Pairs well with Smartsupp
Complementary AI tools sellers commonly run alongside Smartsupp to cover the rest of their workflow.
Product sourcing and end-to-end fulfillment marketplace for dropshippers
AI marketing copilot for product descriptions and brand-voice copy at scale
AI marketing copilot for product descriptions and brand-voice copy at scale
AI marketing copilot for product descriptions and brand-voice copy at scale
Product sourcing and end-to-end fulfillment marketplace for dropshippers
Product sourcing and end-to-end fulfillment marketplace for dropshippers
Smartsupp alternatives & related tools
More customer service tools for sellers.
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
AI helpdesk built for ecommerce with deep Shopify and order context
A unified AI suite for marketing, sales, and customer support
Budget-friendly omnichannel helpdesk with Zia AI for small ecommerce teams
No-code setup in seconds. We are the number one rated customer survey and Shopify post pur