Replyco vs Tidio
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
E-commerce helpdesk that puts Amazon, eBay, shop and social messages with order details in one inbox
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify Amazon WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | From €9/$9 per month (50 tickets); free trial | Free plan; paid from $29/mo, Lyro AI add-on available |
| Free trial | Yes | Yes |
| Affiliate program | Direct | Direct |
| ROI | Answer every marketplace and store message from one inbox with the order already on screen. | Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases. |
Which should you choose?
European and multichannel sellers on Amazon and eBay who want an affordable shared inbox.
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
Replyco
Pros
- Very cheap entry tier
- Pay by ticket volume, not just seats
- Built for marketplace sellers, especially in Europe
Cons
- Ticket overage fees add up at volume
- Interface and docs partly German-first
- Less polished than Gorgias for Shopify-only stores
Tidio
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
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