Kommo vs Zoho Desk
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | DTC | Shopify WooCommerce DTC |
| Pricing | 14-day free trial | Free plan for 3 agents; paid from $14/agent/mo (billed annually) |
| Free trial | Yes | Yes |
| Affiliate program | — | Direct |
| ROI | Centralize and automate messenger conversations across channels so leads are followed up faster and more deals close. | Centralizes email, chat, and social tickets at one of the lowest per-agent prices, saving small teams thousands versus enterprise suites. |
Which should you choose?
Kommo
Social-commerce and DTC sellers who sell and support customers primarily through messaging apps.
Zoho Desk
Cost-conscious small sellers, especially existing Zoho users, who want a full helpdesk at the lowest per-agent price.
Kommo
Pros
- Strong multi-channel messenger coverage
- 14-day free trial with full access, no card required
- Combines CRM with conversational selling
Cons
- More of a sales CRM than a dedicated support tool
- Per-channel setup and API approvals can add friction
- Full pricing not shown on the landing page
Zoho Desk
Pros
- Very low per-agent pricing with a free 3-agent plan
- Excellent value if you already use the Zoho suite
- Solid automation and reporting for the price
Cons
- Best value only when paired with other Zoho apps
- Not ecommerce-native; Shopify context needs integration
- UI and Zia AI feel less refined than Intercom or Gorgias
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