Hiver vs Zoho Desk
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify DTC WooCommerce | Shopify WooCommerce DTC |
| Pricing | From $19/user/mo | Free plan for 3 agents; paid from $14/agent/mo (billed annually) |
| Free trial | Yes | Yes |
| Affiliate program | — | Direct |
| ROI | Lets a lean DTC team manage support@ from inside Gmail without moving to a separate ticketing UI. | Centralizes email, chat, and social tickets at one of the lowest per-agent prices, saving small teams thousands versus enterprise suites. |
Which should you choose?
Hiver
Small ecommerce and DTC teams that want a real helpdesk layered onto the Gmail they already use.
Zoho Desk
Cost-conscious small sellers, especially existing Zoho users, who want a full helpdesk at the lowest per-agent price.
Hiver
Pros
- Near-zero learning curve for Gmail-native teams
- Good fit for small-to-mid support volumes
- Multichannel without leaving the inbox
Cons
- Per-user pricing adds up for larger teams
- Less deep automation than dedicated ecommerce helpdesks
- Best value is tied to Google Workspace/Outlook
Zoho Desk
Pros
- Very low per-agent pricing with a free 3-agent plan
- Excellent value if you already use the Zoho suite
- Solid automation and reporting for the price
Cons
- Best value only when paired with other Zoho apps
- Not ecommerce-native; Shopify context needs integration
- UI and Zia AI feel less refined than Intercom or Gorgias
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No-code setup in seconds. We are the number one rated customer survey and Shopify post pur
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