Gorgias vs Replyco
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
E-commerce helpdesk that puts Amazon, eBay, shop and social messages with order details in one inbox
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify Amazon WooCommerce DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | From €9/$9 per month (50 tickets); free trial |
| Free trial | Yes | Yes |
| Affiliate program | PartnerStack | Direct |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Answer every marketplace and store message from one inbox with the order already on screen. |
Which should you choose?
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
European and multichannel sellers on Amazon and eBay who want an affordable shared inbox.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Replyco
Pros
- Very cheap entry tier
- Pay by ticket volume, not just seats
- Built for marketplace sellers, especially in Europe
Cons
- Ticket overage fees add up at volume
- Interface and docs partly German-first
- Less polished than Gorgias for Shopify-only stores
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit