Gorgias vs onWebChat
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | WooCommerce DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | Free forever plan; Pro AI $8/agent/month |
| Free trial | Yes | Yes |
| Affiliate program | PartnerStack | — |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Gives every visitor instant answers and captures leads around the clock, helping lift conversion and order value during high-traffic moments. |
Which should you choose?
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Small businesses and store owners wanting an affordable live chat plus AI chatbot they can install on any website.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
onWebChat
Pros
- Genuine free-forever plan with unlimited chats
- Affordable Pro AI tier at $8 per agent/month
- Combines AI chatbot with live human chat
Cons
- Not e-commerce-platform-specific (generic website tool)
- AI usage is credit-based beyond the free allotment
- Advanced features like white label require the paid plan
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit