Front
Shared inbox and customer ops platform with AI answers and routing
A polished omnichannel inbox with capable AI; great for collaborative teams, though it lacks the deep order-aware automations of ecommerce-native tools.
Best for: Growing ecommerce brands that want a collaborative, multichannel inbox rather than a traditional ticket queue.
About Front
Front is a customer communication platform that unifies email, chat, SMS, and social into shared inboxes with collaboration and rules-based routing. Front AI drafts replies, summarizes conversations, and can auto-answer common questions from a knowledge base.
Key features
- Unified shared inboxes across email, chat, SMS, and social
- Rules-based routing and assignment
- Front AI reply drafting and conversation summaries
- AI-powered auto-answers from knowledge base
- Internal comments and shared drafts
- Analytics and SLA reporting
Pros & cons
Pros
- Strong collaboration model for teams
- Broad channel coverage in one place
- Polished, fast interface
Cons
- Per-seat cost scales quickly
- More general-purpose than ecommerce-specific
- Advanced AI gated to higher tiers
Supported platforms
Compare Front head-to-head
See how Front stacks up against the other leading customer service tools on price, platforms and features.
front.com
- Category
- Customer Service
- Pricing
- From $19/seat/mo
- Free trial
- Yes
- Affiliate program
- —
Front FAQ
How much does Front cost?
Front pricing: From $19/seat/mo. A free trial or free plan is available.
Does Front work with Shopify, DTC, WooCommerce?
Yes. Front supports Shopify, DTC, WooCommerce, Amazon.
Does Front have a free trial?
Yes — Front offers a free trial or free plan so you can test it before paying.
Who is Front best for?
Growing ecommerce brands that want a collaborative, multichannel inbox rather than a traditional ticket queue.
What are the best Front alternatives?
Top customer service alternatives to Front include Yotpo, Tidio, Gorgias.
Pairs well with Front
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