Deskpro
Omnichannel helpdesk with AI summaries, drafting, and ticket automation
A flexible, feature-complete helpdesk with growing AI tools; strong for customization and self-hosting, with ecommerce depth coming via integrations.
Best for: Teams wanting a highly configurable, optionally self-hosted helpdesk with AI assistance.
About Deskpro
Deskpro is a helpdesk platform combining ticketing, live chat, a knowledge base, and a CRM across email, chat, voice, and social. It offers AI features for reply drafting, ticket summarization, and sentiment, plus extensive automation triggers.
Key features
- Ticketing across email, chat, voice, and social
- Built-in live chat and knowledge base
- AI reply drafting, summaries, and sentiment
- Powerful triggers, macros, and SLAs
- Cloud or self-hosted deployment
- Apps and API for custom integrations
Pros & cons
Pros
- Flexible deployment including self-hosted
- Deep automation and customization
- Single product covers many channels
Cons
- Setup can be involved for full configuration
- Not ecommerce-specific out of the box
- AI capabilities are newer than market leaders
Supported platforms
Compare Deskpro head-to-head
See how Deskpro stacks up against the other leading customer service tools on price, platforms and features.
deskpro.com
- Category
- Customer Service
- Pricing
- From $29/agent/mo
- Free trial
- Yes
- Affiliate program
- —
Deskpro FAQ
How much does Deskpro cost?
Deskpro pricing: From $29/agent/mo. A free trial or free plan is available.
Does Deskpro work with Shopify, WooCommerce, DTC?
Yes. Deskpro supports Shopify, WooCommerce, DTC.
Does Deskpro have a free trial?
Yes — Deskpro offers a free trial or free plan so you can test it before paying.
Who is Deskpro best for?
Teams wanting a highly configurable, optionally self-hosted helpdesk with AI assistance.
What are the best Deskpro alternatives?
Top customer service alternatives to Deskpro include Yotpo, Tidio, Gorgias.
Pairs well with Deskpro
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