Consio vs Tidio
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
AI phone platform for Shopify: AI voice agents on inbound calls and a power dialer for outbound
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify DTC | Shopify WooCommerce DTC |
| Pricing | From $60/mo + usage | Free plan; paid from $29/mo, Lyro AI add-on available |
| Free trial | No | Yes |
| Affiliate program | PartnerStack | Direct |
| ROI | Answer every store call with AI and call back abandoned carts at scale. | Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases. |
Which should you choose?
Shopify brands with high-ticket or considered purchases where customers still call.
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
Consio
Pros
- Phone support is rare among Shopify tools
- Transparent per-minute pricing
- Proven cart-recovery use case
Cons
- Usage costs add up with call volume
- Voice AI needs careful scripting
- Shopify only
Tidio
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
Other tools to consider
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AI helpdesk built for ecommerce with deep Shopify and order context
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit