Comm100
Omnichannel live chat and AI chatbot platform for customer engagement
A capable, security-focused omnichannel chat and chatbot platform; well-suited to larger support operations more than tiny stores.
Best for: Mid-market and larger merchants wanting combined live chat and AI chatbot under one secure platform.
About Comm100
Comm100 provides live chat, an AI chatbot, ticketing, and messaging channels in one omnichannel platform. Its AI agent (Comm100 AI) automates answers and handoffs to human agents across web, social, and messaging apps.
Key features
- Live chat with agent routing and triggers
- AI chatbot with intent handling and handoff
- Ticketing and shared inbox
- Social and messaging channel integrations
- Knowledge base and self-service
- Reporting and audit/security controls
Pros & cons
Pros
- Mature omnichannel feature set
- Combines bot and human support cleanly
- Enterprise-grade security options
Cons
- Pricing is quote-based and aimed at larger teams
- Broad/horizontal rather than ecommerce-specific
- Can be more than small stores need
Supported platforms
Compare Comm100 head-to-head
See how Comm100 stacks up against the other leading customer service tools on price, platforms and features.
comm100.com
- Category
- Customer Service
- Pricing
- Custom pricing
- Free trial
- Yes
- Affiliate program
- —
Comm100 FAQ
How much does Comm100 cost?
Comm100 pricing: Custom pricing. A free trial or free plan is available.
Does Comm100 work with Shopify, DTC, WooCommerce?
Yes. Comm100 supports Shopify, DTC, WooCommerce.
Does Comm100 have a free trial?
Yes — Comm100 offers a free trial or free plan so you can test it before paying.
Who is Comm100 best for?
Mid-market and larger merchants wanting combined live chat and AI chatbot under one secure platform.
What are the best Comm100 alternatives?
Top customer service alternatives to Comm100 include Yotpo, Tidio, Gorgias.
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