Chatwoot
AI-powered, open-source customer support platform you can self-host or run in the cloud.
Chatwoot is a mature, flexible support platform whose open-source model and built-in Captain AI make it a strong, privacy-friendly alternative to Intercom or Zendesk for stores of most sizes.
Best for: Teams that want an affordable, open-source omnichannel support desk with built-in AI and the option to self-host for data control.
About Chatwoot
Chatwoot is an open-source, omnichannel customer support platform that manages conversations across live chat, email, WhatsApp, Instagram, and Facebook. Its built-in AI agent, Captain, learns from your help center, chats, and FAQs to automate answers and suggest replies to agents.
Key features
- Omnichannel inbox for live chat, email, WhatsApp, Instagram, and Facebook
- Captain AI agent that automates answers from your help center and FAQs
- Captain Copilot for agent answer suggestions and past-conversation lookups
- Built-in help center / knowledge base
- Self-hosted or cloud deployment
- Automation rules, teams, and SSO/SAML on higher tiers
Pros & cons
Pros
- Open-source with a free Hacker plan and self-hosting option
- True omnichannel support across many messaging channels
- Privacy-focused alternative to Intercom and Zendesk
Cons
- Captain AI credits and voice are limited or excluded on lower tiers
- Self-hosting requires your own infrastructure and maintenance
- Pricing is per-agent, which can add up for larger teams
Supported platforms
chatwoot.com
- Category
- Customer Service
- Pricing
- Free plan available
- Free trial
- Yes
- Affiliate program
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Chatwoot FAQ
How much does Chatwoot cost?
Chatwoot pricing: Free plan available. A free trial or free plan is available.
Does Chatwoot work with Shopify, WooCommerce, DTC?
Yes. Chatwoot supports Shopify, WooCommerce, DTC.
Does Chatwoot have a free trial?
Yes — Chatwoot offers a free trial or free plan so you can test it before paying.
Who is Chatwoot best for?
Teams that want an affordable, open-source omnichannel support desk with built-in AI and the option to self-host for data control.
What are the best Chatwoot alternatives?
Top customer service alternatives to Chatwoot include Yotpo, Tidio, Gorgias.
Pairs well with Chatwoot
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