Chatra vs Gorgias
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
Simple live chat, chatbots, email and social messaging for online stores, now part of Brevo
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | Free plan; paid plans available | Free trial; paid from $10/mo, scales by ticket volume |
| Free trial | Yes | Yes |
| Affiliate program | Direct | PartnerStack |
| ROI | Talk to shoppers while they're deciding, without paying for a full helpdesk. | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. |
Which should you choose?
Small online stores that want friendly live chat on day one.
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Chatra
Pros
- Very easy setup
- Free plan for small stores
- Pairs naturally with Brevo email/SMS
Cons
- Basic AI compared with newer agent platforms
- Fewer e-commerce actions than Gorgias-type helpdesks
- Future roadmap tied to Brevo
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit