ChannelReply
Brings Amazon, eBay and Walmart buyer messages into Zendesk, Gorgias or Freshdesk with order data
ChannelReply solves one annoying problem cheaply and well: every marketplace inbox in one helpdesk with the order in view.
Best for: Multichannel sellers answering Amazon, eBay and Walmart buyers from a shared helpdesk.
About ChannelReply
ChannelReply connects marketplace inboxes — Amazon, eBay, Walmart and more — to the helpdesk you already use (Zendesk, Gorgias, Freshdesk and others), showing order data next to each ticket so agents answer about four times faster from one screen. It's now part of Threecolts. Plans start from $23/month, with a 14-day free trial (no card) and a 30-day money-back guarantee.
Key features
- Marketplace messages into Zendesk, Gorgias, Freshdesk and more
- Order data shown beside each ticket
- Amazon, eBay and Walmart support
- Single-screen workflow for agents
- Part of the Threecolts suite
Pros & cons
Pros
- Cheap entry price
- 14-day trial and 30-day money-back guarantee
- Works with the helpdesk you already pay for
Cons
- Requires a separate helpdesk subscription
- Not an AI agent — it routes, you still reply
- Marketplace message rules still apply
Supported platforms
Compare ChannelReply head-to-head
See how ChannelReply stacks up against the other leading customer service tools on price, platforms and features.
channelreply.com
- Category
- Customer Service
- Pricing
- From $23/mo; 14-day free trial
- Free trial
- Yes
- Affiliate program
- —
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ChannelReply FAQ
How much does ChannelReply cost?
ChannelReply pricing: From $23/mo; 14-day free trial. A free trial or free plan is available.
Does ChannelReply work with Shopify, Amazon, DTC?
Yes. ChannelReply supports Shopify, Amazon, DTC.
Does ChannelReply have a free trial?
Yes — ChannelReply offers a free trial or free plan so you can test it before paying.
Who is ChannelReply best for?
Multichannel sellers answering Amazon, eBay and Walmart buyers from a shared helpdesk.
What are the best ChannelReply alternatives?
Top customer service alternatives to ChannelReply include Yotpo, Tidio, Gorgias.
Pairs well with ChannelReply
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