Tidio vs Trengo
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | Free plan; paid from $29/mo, Lyro AI add-on available | — |
| Free trial | Yes | No |
| Affiliate program | Direct | — |
| ROI | Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases. | Consolidates customer messages across channels into one inbox and automates routine tickets, helping support teams reply faster from a single dashboard. |
Which should you choose?
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
Support and customer-engagement teams that want to manage all channels and automate tickets from one shared inbox.
Tidio
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
Trengo
Pros
- Single dashboard for multichannel customer communication
- AI assistant to automate repetitive tickets
- Workflow automation to reduce manual handling
Cons
- Pricing not shown on the scraped page
- Homepage detail was limited behind a cookie consent layer
- General engagement focus rather than ecommerce-specific features
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