Gorgias vs Voiceflow
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | Sign up for free |
| Free trial | Yes | Yes |
| Affiliate program | PartnerStack | — |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Lets non-technical teams design and launch an AI support agent across chat and voice channels to handle customer questions at scale. |
Which should you choose?
Gorgias
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Voiceflow
Teams wanting to design and launch chat or voice AI agents quickly without engineering-heavy effort.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Voiceflow
Pros
- No-code, empowering non-technical teams to ship agents fast
- Supports both chat and voice channels
- Free sign-up to get started
Cons
- Not e-commerce-specific (general CX platform)
- Advanced builds still benefit from technical input
- Pricing tiers not shown on the homepage
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No-code setup in seconds. We are the number one rated customer survey and Shopify post pur
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AI agents resolve up to 80% of common requests, reducing per-ticket handling cost.
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Free trial; paid from $19/agent/mo
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Affiliate