Gorgias vs Quiq
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | — |
| Free trial | Yes | No |
| Affiliate program | PartnerStack | — |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Resolves customer inquiries across channels with AI agents while giving human teams assistant tools, reducing handle times without losing oversight. |
Which should you choose?
Gorgias
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Quiq
Larger retail and consumer brands needing governed, multi-channel AI customer support.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Quiq
Pros
- Strong enterprise control and transparency positioning
- Covers both customer-facing agents and human-agent assist
- Used by large consumer and retail brands
Cons
- Pricing not transparent (demo-led)
- Built for enterprise scale, likely overkill for small sellers
- No self-serve free trial advertised
Other tools to consider
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Live chat and Lyro AI chatbot for small and growing online stores
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Free plan; paid from $29/mo, Lyro AI add-on available
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Replace separate loyalty, referral and review apps with one retention stack.
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Keep revenue on returns by offering exchanges and store credit first.
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From $19/mo; free trial
Free trial
Affiliate