Gorgias vs Loop Returns
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | From $29/mo (Essentials) plus per-return fees; custom for scale |
| Free trial | Yes | No |
| Affiliate program | PartnerStack | Direct |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Converts a meaningful share of refunds into exchanges and store credit, recapturing revenue that would otherwise leave the business. |
Which should you choose?
Gorgias
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Loop Returns
Shopify DTC brands with frequent returns (apparel, etc.) that want to convert refunds into exchanges and credit.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Loop Returns
Pros
- Exchange-first design measurably retains revenue vs refunds
- Polished, branded shopper experience tightly built for Shopify
- Strong automation reduces manual returns handling
Cons
- Shopify-only, so no fit for Amazon or non-Shopify stacks
- Per-return and tiered pricing climbs with return volume
- Full feature set sits behind higher-priced plans
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