Gorgias vs Interakt
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | Free trial; paid from $10/mo, scales by ticket volume | 14-day free trial |
| Free trial | Yes | Yes |
| Affiliate program | PartnerStack | — |
| ROI | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. | Automate up to 80% of customer queries with no-code WhatsApp chatbots while running Click-to-WhatsApp ads to capture leads. |
Which should you choose?
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Businesses that want to run marketing, sales, and support on WhatsApp and Instagram from a single platform.
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Interakt
Pros
- Full-stack WhatsApp suite covering marketing, sales, and support
- No-code chatbot builder lowers the barrier to automation
- 14-day free trial with no credit card required
Cons
- Entry price not shown on the homepage
- Centered on WhatsApp rather than email or SMS
- Trusted mainly in markets where WhatsApp dominates
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit