Engati vs Zigpoll Customer Surveys
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
AI-native customer experience platform for engagement across WhatsApp, voice, and web
No-code setup in seconds. We are the number one rated customer survey and Shopify post pur
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify |
| Pricing | Free plan available | Free plan available |
| Free trial | Yes | Yes |
| Affiliate program | — | Direct |
| ROI | Run AI-driven engagement across nurture, conversion, and support to generate leads and lift conversions across channels. | — |
Which should you choose?
Brands wanting a single AI platform spanning marketing, conversion, and support across WhatsApp and other channels.
A solid customer service option for sellers.
Engati
Pros
- Covers acquisition, conversion, and support in one platform
- Strong WhatsApp and omnichannel support
- Free sign-up to get started
Cons
- Detailed pricing tiers not shown on homepage
- Broad feature set can mean a learning curve
- Positioned as enterprise-grade, which may exceed small-store needs
Zigpoll Customer Surveys
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
AI helpdesk built for ecommerce with deep Shopify and order context
A unified AI suite for marketing, sales, and customer support
Budget-friendly omnichannel helpdesk with Zia AI for small ecommerce teams
Enterprise-grade AI customer service across every support channel