Engati vs Tidio
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
AI-native customer experience platform for engagement across WhatsApp, voice, and web
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | Free plan available | Free plan; paid from $29/mo, Lyro AI add-on available |
| Free trial | Yes | Yes |
| Affiliate program | — | Direct |
| ROI | Run AI-driven engagement across nurture, conversion, and support to generate leads and lift conversions across channels. | Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases. |
Which should you choose?
Brands wanting a single AI platform spanning marketing, conversion, and support across WhatsApp and other channels.
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
Engati
Pros
- Covers acquisition, conversion, and support in one platform
- Strong WhatsApp and omnichannel support
- Free sign-up to get started
Cons
- Detailed pricing tiers not shown on homepage
- Broad feature set can mean a learning curve
- Positioned as enterprise-grade, which may exceed small-store needs
Tidio
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
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