Engati vs Gorgias
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
AI-native customer experience platform for engagement across WhatsApp, voice, and web
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | Free plan available | Free trial; paid from $10/mo, scales by ticket volume |
| Free trial | Yes | Yes |
| Affiliate program | — | PartnerStack |
| ROI | Run AI-driven engagement across nurture, conversion, and support to generate leads and lift conversions across channels. | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. |
Which should you choose?
Brands wanting a single AI platform spanning marketing, conversion, and support across WhatsApp and other channels.
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Engati
Pros
- Covers acquisition, conversion, and support in one platform
- Strong WhatsApp and omnichannel support
- Free sign-up to get started
Cons
- Detailed pricing tiers not shown on homepage
- Broad feature set can mean a learning curve
- Positioned as enterprise-grade, which may exceed small-store needs
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Other tools to consider
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No-code setup in seconds. We are the number one rated customer survey and Shopify post pur
Enterprise-grade AI customer service across every support channel