Desku vs Gorgias
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | — | Free trial; paid from $10/mo, scales by ticket volume |
| Free trial | Yes | Yes |
| Affiliate program | — | PartnerStack |
| ROI | Automate a large share of repetitive support conversations so a small team can resolve tickets faster across chat, email, and social. | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. |
Which should you choose?
Small ecommerce stores and startups that want an affordable, no-code AI helpdesk and chatbot in one place.
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Desku
Pros
- Combines helpdesk, chatbot, and omnichannel inbox in one tool
- No-code setup aimed at small teams
- Free 14-day trial with no credit card required
Cons
- Entry pricing not shown on the homepage
- Geared toward SMBs rather than large enterprises
- Pricing page was unavailable at time of review
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit