Crisp vs Tidio
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | — | Free plan; paid from $29/mo, Lyro AI add-on available |
| Free trial | Yes | Yes |
| Affiliate program | — | Direct |
| ROI | Automates around half of inbound inquiries with AI agents while centralizing all channels, letting support teams focus on higher-value conversations. | Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases. |
Which should you choose?
Growing businesses and stores wanting one affordable platform for omnichannel support with AI automation.
Small and mid-size online stores wanting live chat plus an easy AI chatbot without a large support team.
Crisp
Pros
- All-in-one support suite with AI agents and shared inbox
- Flat pricing model to lower cost per agent
- 14-day free trial with no card required
Cons
- Specific plan prices not shown on the homepage
- AI agents are included only in higher (Plus) plans
- Broad platform can be more than very small stores need
Tidio
Pros
- Easy, fast setup with a usable free plan
- Lyro AI chatbot deflects FAQs without heavy configuration
- Good fit for capturing leads alongside support
Cons
- Lyro AI conversations are metered and add cost as you scale
- Less deep order context than ecommerce-native helpdesks
- Reporting and advanced workflows are limited on lower tiers
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