Clerk.io vs Gorgias
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify WooCommerce DTC | Shopify WooCommerce DTC |
| Pricing | — | Free trial; paid from $10/mo, scales by ticket volume |
| Free trial | No | Yes |
| Affiliate program | — | PartnerStack |
| ROI | Connects shoppers with the right products through AI search, recommendations and chat, with customers citing higher revenue and larger basket sizes. | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. |
Which should you choose?
Established e-commerce stores wanting an AI agent to personalize search, recommendations and campaigns to grow revenue.
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Clerk.io
Pros
- Covers multiple revenue levers (search, recs, email, chat)
- E-commerce-focused with reported revenue and basket-size lifts
- Connects directly to catalog and customer data
Cons
- No pricing shown on the homepage
- Primarily a personalization/merchandising suite, so chat is one feature among many
- Breadth may be more than a small store needs
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit