Alhena AI vs Gorgias
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify DTC | Shopify WooCommerce DTC |
| Pricing | — | Free trial; paid from $10/mo, scales by ticket volume |
| Free trial | No | Yes |
| Affiliate program | — | PartnerStack |
| ROI | Turn support and shopping interactions into revenue by guiding shoppers to the right products while resolving questions in your brand voice. | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. |
Which should you choose?
E-commerce brands that want an accurate AI shopping assistant and support agent that speaks in their brand voice.
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Alhena AI
Pros
- Focus on reducing AI hallucinations for accuracy
- Combines discovery, shopping, and support in one agent
- Used by recognizable consumer brands
Cons
- No public pricing shown
- Demo-led, enterprise-oriented sales process
- Brand recently renamed from Gleen AI, which may cause confusion
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Other tools to consider
Collect, manage, and display product reviews and UGC for ecommerce
Live chat and Lyro AI chatbot for small and growing online stores
Loyalty, referrals, reviews and memberships in one app for Shopify, WooCommerce and retail
A unified AI suite for marketing, sales, and customer support
Branded shipping guarantee for Shopify that resolves lost, stolen and damaged deliveries fast
Branded returns and exchanges for Shopify that steer refunds into exchanges and store credit