Alhena AI vs Gorgias
A side-by-side comparison for e-commerce sellers — platforms, pricing, free trials and ROI.
| Category | Customer Service | Customer Service |
|---|---|---|
| Platforms | Shopify DTC | Shopify WooCommerce DTC |
| Pricing | — | Free trial; paid from $10/mo, scales by ticket volume |
| Free trial | No | Yes |
| Affiliate program | — | PartnerStack |
| ROI | Turn support and shopping interactions into revenue by guiding shoppers to the right products while resolving questions in your brand voice. | Automates and deflects 30%+ of repetitive tickets, cutting first-response time by hours. |
Which should you choose?
Alhena AI
E-commerce brands that want an accurate AI shopping assistant and support agent that speaks in their brand voice.
Gorgias
Shopify and DTC brands that want a helpdesk with deep order context and ecommerce-tuned automation.
Alhena AI
Pros
- Focus on reducing AI hallucinations for accuracy
- Combines discovery, shopping, and support in one agent
- Used by recognizable consumer brands
Cons
- No public pricing shown
- Demo-led, enterprise-oriented sales process
- Brand recently renamed from Gleen AI, which may cause confusion
Gorgias
Pros
- Best-in-class native order context for Shopify/DTC support
- Agents act on orders (refunds, cancels) without leaving the inbox
- Strong automation and AI deflection tuned for ecommerce
Cons
- Pricing scales by ticket volume and can climb fast as you grow
- AI Agent resolutions are billed on top of base ticket plans
- Less suited to non-ecommerce or B2B support use cases
Other tools to consider
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Free plan; paid from $79/mo
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Live chat and Lyro AI chatbot for small and growing online stores
Lyro automatically resolves up to 70% of common questions, freeing agents for complex cases.
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Free plan; paid from $29/mo, Lyro AI add-on available
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Free plan available
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Budget-friendly omnichannel helpdesk with Zia AI for small ecommerce teams
Centralizes email, chat, and social tickets at one of the lowest per-agent prices, saving small teams thousands versus enterprise suites.
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No-code setup in seconds. We are the number one rated customer survey and Shopify post pur
🛍️ Shopify
Free plan available
Free trial
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Enterprise-grade AI customer service across every support channel
AI agents resolve up to 80% of common requests, reducing per-ticket handling cost.
🛍️ Shopify📦 Amazon🧩 WooCommerce🚀 DTC / Own Store
Free trial; paid from $19/agent/mo
Free trial
Affiliate